Privacy Policy

At CampNest Outdoors Shop (“we”, “us”, or “our”), we value your trust as much as we value quality outdoor gear. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nesttentshop.com or make purchases from our outdoor equipment store.

1. Information We Collect

We collect the following types of information to provide and improve our services to outdoor enthusiasts like you:

• Personal Information: Name, email address, shipping address, phone number, and payment details when you make a purchase
• Order Information: Products purchased, order value, and shipping preferences
• Technical Data: IP address, browser type, device information, and pages visited on our site
• Communication Data: Any correspondence when you contact our customer service

2. How We Use Your Information

We use your information responsibly to enhance your outdoor shopping experience:

• Process and fulfill your orders for tents, sleeping gear, and accessories
• Provide customer support for your outdoor equipment needs
• Improve our website and product offerings based on camper preferences
• Send order confirmations and shipping notifications
• Prevent fraud and ensure transaction security
• Comply with legal obligations related to international sales

3. Data Sharing and Disclosure

We treat your data with the same care we’d expect for our own camping adventures:

• Payment Processors: We share necessary payment information with Visa, MasterCard, JCB, and PayPal to complete transactions
• Shipping Providers: We provide delivery information to shipping carriers like EMS to fulfill your orders
• Legal Requirements: We may disclose information when required by law or to protect our rights
• Service Providers: Trusted third parties who assist with website operations, always under confidentiality agreements

We never sell your personal information to third parties.

4. Data Storage and Security

We protect your data with the same reliability as our premium camping gear:

• All transactions are encrypted using SSL technology
• Payment details are processed through PCI-compliant systems
• Data is stored on secure servers with limited access
• We retain personal information only as long as necessary for business purposes or legal requirements

5. Your Rights

As an adventurer, you have control over your information:

• Access: Request a copy of your personal data we hold
• Correction: Update inaccurate or incomplete information
• Deletion: Request removal of your personal data, subject to legal requirements
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we use your data in certain circumstances

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies – small files that help us provide a better shopping experience:

• Essential Cookies: Necessary for site functionality and payment processing
• Performance Cookies: Help us understand how campers use our site to improve it
• Marketing Cookies: Allow us to show relevant outdoor product recommendations

You can manage cookie preferences through your browser settings, though this may affect site functionality.

7. International Data Transfers

As we serve customers globally (excluding some remote areas), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

Our products and services are intended for campers aged 16 and over. We do not knowingly collect personal information from children under 16.

9. Changes to This Policy

We may update this policy as our shop grows. Significant changes will be communicated to customers via email or website notice.

Happy trails and secure adventures,
The CampNest Outdoors Shop Team